The role involves co-leading the Google Contact Center Offering to drive high-impact projects for G2000 clients across sales, service, and marketing functions
Job Summary
The role involves co-leading the Google Contact Center Offering to drive high-impact projects for G2000 clients across sales, service, and marketing functions.
Candidates will design and implement customer experience strategies using Google's Gen AI tools like Vertex AI and Gemini to optimize business performance.
The position offers opportunities to work in a global, inclusive environment with personalized training modules and potential for cross-country relocation.
Matching Summary
The role involves co-leading the Google Contact Center Offering to drive high-impact projects for G2000 clients across sales, service, and marketing functions.
Skills & Requirements
Must-have
Google CCAI solution design
Dialogflow CX implementation
Gen AI product suite expertise
CX target operating model formulation
13+ years of experience
Nice-to-have
Experience with other Conversational AI platforms
CCaaS migration leadership
Strong storytelling and presentation skills
Agile delivery process management
Cross-functional stakeholder engagement
Key Requirements
13+ years of experience with Google CCAI
Thorough understanding of end-to-end Google contact center transformation
Proven track record in designing virtual agents and analytics