The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Service Associates are responsible for greeting members, handling inquiries, processing payments, and ensuring the front desk area remains clean and organized.
Candidates must embrace core values such as taking personal responsibility, being optimistic, and having fun while working in a team-oriented environment.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Skills & Requirements
Must-have
Previous customer service experience
Ability to lift more than 40 lbs
Flexibility for evenings and weekends
Proficiency in MS Office software
Strong organizational skills
Nice-to-have
Interest in the fitness industry
Familiarity with gym management software
Excellent interpersonal communication
Ability to multitask in fast-paced environment
Key Requirements
CPR certification required within 30 days of hire
Must attend all mandatory company trainings within 30 days
Ability to bend routinely and lift over 40 lbs
Experience in customer service or front desk roles