The role is responsible for ensuring customer satisfaction through quality service and proactive on-site communication regarding callout ETAs and job completion
Job Summary
The role is responsible for ensuring customer satisfaction through quality service and proactive on-site communication regarding callout ETAs and job completion.
Employees must maintain excellent relationships with site contacts and end-users while strictly adhering to safety protocols and equipment performance standards.
KONE offers a collaborative working culture focused on employee engagement, sustainability, and ethical business practices to help individuals achieve their career goals.
Matching Summary
The role is responsible for ensuring customer satisfaction through quality service and proactive on-site communication regarding callout ETAs and job completion.
Skills & Requirements
Must-have
Lift and elevator technology knowledge
Safety compliance and risk identification
Customer relationship management skills
Service visit execution and planning
Inventory and spare parts management
Nice-to-have
Ambassador attitude towards customers
Sales lead generation capability
Training and coaching willingness
Continuous improvement mindset
Collaborative team culture fit
Key Requirements
Familiarity with lift and associated technology
Ability to attend proposed training sessions
Compliance with maintenance and safety instructions