Senior Member Services Representative

State Employees' Credit Union

Laurinburg, NC, US
**
4 years directly related experience
High school diploma or ged equivalent
Process transactions and balance cash drawer
** State Employees' Credit Union is seeking a Senior Member Services Representative in Laurinburg, NC, who embodies the credit union philosophy of "People Helping People." The ideal candidate should have extensive experience in branch operations, problem-solving skills, and the ability to train and mentor junior staff. **

Job Summary

  • The Senior Member Services Representative acts as a mentor to less experienced staff and assists in training others on MSR duties.
  • This role requires independent critical thinking to resolve problems across all delivery channels and research member complaints.
  • Employees must maintain confidentiality of member information while processing various financial transactions including wire transfers and safe deposit box access.

Matching Summary

Match Score: 75

** State Employees' Credit Union is seeking a Senior Member Services Representative in Laurinburg, NC, who embodies the credit union philosophy of "People Helping People." The ideal candidate should have extensive experience in branch operations, problem-solving skills, and the ability to train and mentor junior staff. **

Skills & Requirements

Must-have

  • 4 years directly related experience
  • High school diploma or GED equivalent
  • Process transactions and balance cash drawer
  • Resolve member complaints independently
  • Comply with credit union policies

Nice-to-have

  • Bachelor's degree preferred
  • Certified Credit Union Executive Certification
  • Positive attitude toward members
  • Effective listener and communicator
  • Community engagement willingness

Key Requirements

  • Minimum of 4 years directly related experience
  • High school diploma or GED equivalent
  • Complete Credit Unions Core Module Program within 12 months
  • Notary Public services capability
  • Knowledge of SECU Check Acceptance Guidelines

Work Rights

Not specified

Tailored Resume

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