Senior Production Readiness Manager

Workday

Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge
Workday is seeking a Senior Production Readiness Manager, a customer-facing role that combines project management, technical expertise, and customer relations to ensure successful deployment and performance testing of their software. The position is fully remote and requires strong communication skills, technical knowledge of Workday's products, and the ability to influence and collaborate with various stakeholders

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This proactive team guides strategic customers through pre-deployment activities to maximize product performance and effectively manage operations.
  • Candidates must possess a BS or MS in a Technical Degree or equivalent experience along with 7+ years of technical support for complex software environments.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager, a customer-facing role that combines project management, technical expertise, and customer relations to ensure successful deployment and performance testing of their software. The position is fully remote and requires strong communication skills, technical knowledge of Workday's products, and the ability to influence and collaborate with various stakeholders.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance knowledge
  • Workday architecture understanding
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling of complex tech
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years ERP performance experience
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

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