Customer Care Agent

KONE Oyj

Jeddah, Saudi Arabia
Not specified
Fluency in english and arabic
Callout handling and dispatch
Safety procedure adherence
KONE Oyj is seeking an energetic Customer Care Agent to join their Jeddah office, focusing on handling customer queries, callouts, and supporting 24/7 operations. The ideal candidate should possess strong communication skills in both English and Arabic, along with a minimum of two years of customer service experience

Job Summary

  • The role serves as the main point of contact for external customers specializing in callouts, inbound queries, and outbound calls.
  • KONE is a certified Top Employer dedicated to fostering a great work culture that nurtures collaboration, diversity, growth, and wellbeing.
  • Employees benefit from comprehensive learning programs, mentoring opportunities, and a value-based culture focused on sustainability and innovation.

Matching Summary

Match Score: 85

KONE Oyj is seeking an energetic Customer Care Agent to join their Jeddah office, focusing on handling customer queries, callouts, and supporting 24/7 operations. The ideal candidate should possess strong communication skills in both English and Arabic, along with a minimum of two years of customer service experience.

Skills & Requirements

Must-have

  • Fluency in English and Arabic
  • Callout handling and dispatch
  • Safety procedure adherence
  • Inbound and outbound call management
  • 24/7 operational support

Nice-to-have

  • Empathy and customer feeling awareness
  • Sales lead identification skills
  • Team collaboration orientation
  • High level of customer service focus

Key Requirements

  • Bachelor or Diploma Degree holder
  • Minimum two years of customer service experience
  • Fluency in English and Arabic required

Work Rights

Not specified

Tailored Resume

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