Manager, Technical Account Management

Genesys

Frankfurt, Germany
Fully remote
Fluency in german and english
Cloud based and premises delivery models
5-8 years managing technical teams
The Manager is responsible for leading a global team to deliver Technical Account Management services across the Genesys platform portfolio

Job Summary

  • The Manager is responsible for leading a global team to deliver Technical Account Management services across the Genesys platform portfolio.
  • Candidates must possess a solid technical background with strong business acumen to drive innovation and adapt to accelerated industry growth.
  • The role requires fluency in both German and English along with a BS degree in Computer Science or Business Management.

Matching Summary

The Manager is responsible for leading a global team to deliver Technical Account Management services across the Genesys platform portfolio.

Skills & Requirements

Must-have

  • Fluency in German and English
  • Cloud Based and Premises delivery models
  • 5-8 years managing technical teams
  • Contact center industry best practices
  • 20%+ travel required

Nice-to-have

  • Strong negotiation and conflict management skills
  • Ability to engage at Director and C-level
  • Experience with Genesys Cloud platform
  • Proven track record of team development
  • Empathy-driven stakeholder relationships

Key Requirements

  • BS degree in Computer Science or Business Management
  • 5-8 years relevant experience managing customer-facing teams
  • Mandatory fluency in German and English
  • Knowledge of contact center and communications industry
  • Willingness to travel 20% or more

Work Rights

Not specified

Tailored Resume

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