Systematization Officer（customer Center） - Energy Division

Rakuten

Tokyo, Japan
Experience in business improvement
Systematization using vba, rpa
Operational quality management
You will be responsible for systematization of the customer center in the energy domain of Rakuten Group

Job Summary

  • You will be responsible for systematization of the customer center in the energy domain of Rakuten Group.
  • The role involves managing operational quality by linking quantitative indicators such as customer satisfaction.
  • You will be involved in major decision-making that will affect the future of Rakuten Group's energy domain.

Matching Summary

You will be responsible for systematization of the customer center in the energy domain of Rakuten Group.

Skills & Requirements

Must-have

  • Experience in business improvement
  • Systematization using VBA, RPA
  • Operational quality management

Nice-to-have

  • Experience with call centers
  • English language skills
  • Electric power industry experience

Key Requirements

  • Experience in business improvement
  • Fluent in Japanese

Work Rights

Not specified

Tailored Resume

Cover Letter