Customer Service Senior Group Manager - Vendor Management
Work From Home With CiCi
Vendor management
Contact center operations
Client resolution
Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc
Job Summary
Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
Vendor Management of several contact centers internationally to deliver customer service for all US Retail Bank and Cards portfolios.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Matching Summary
Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
Skills & Requirements
Must-have
Vendor Management
Contact Center Operations
Client Resolution
Team Management
Budgeting and Planning
Nice-to-have
Strategic Planning
Risk Assessment
Ethical Judgment
Negotiation Skills
Interpersonal Skills
Key Requirements
15+ years of relevant experience
Managerial experience
Contact Center industry knowledge
Banking industry knowledge
Vendor management in large organizations
Bachelor's degree/University degree or equivalent experience