Customer Support And Order Fulfillment Representative

Nidec-Group

Order processing and administration
Customer order tracking and visibility
Proactive stakeholder collaboration
You will act as the main contact point to our valued Customers and Sales Network, demonstrating autonomy, problem-solving skills, and initiative in executing accurate and timely order processing and providing support and assistance

Job Summary

  • You will act as the main contact point to our valued Customers and Sales Network, demonstrating autonomy, problem-solving skills, and initiative in executing accurate and timely order processing and providing support and assistance.
  • Key responsibilities include order processing, order tracking & visibility, collaboration with internal departments, customer experience management, and ensuring compliance with company policies.
  • This role requires at least 5 years of experience, an undergraduate degree in a relevant business discipline, and proficiency in MS Office, with working knowledge of Oracle and Salesforce being preferred.

Matching Summary

You will act as the main contact point to our valued Customers and Sales Network, demonstrating autonomy, problem-solving skills, and initiative in executing accurate and timely order processing and providing support and assistance.

Skills & Requirements

Must-have

  • Order processing and administration
  • Customer order tracking and visibility
  • Proactive stakeholder collaboration
  • Customer issue escalation and resolution
  • Adherence to company policies and standards

Nice-to-have

  • Process improvement identification
  • Team coverage and business continuity
  • Working in a global environment
  • Embracing change and learning best practices

Key Requirements

  • 5 plus years of experience
  • Undergraduate degree in relevant business discipline
  • Proficiency in MS Office
  • Working knowledge of Oracle, Salesforce
  • Detail and results-oriented
  • Strong organizational skills

Work Rights

Not specified

Tailored Resume

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