Annual bonus; private healthcare + group life insu...
2d onsite
5+ years in service design or ux leadership
Experience with servicenow platform configuration
Proven track record of large-scale transformation
The role involves defining the global Service Experience strategy for Rolls-Royce GBS, ensuring alignment with business goals and the ServiceNow platform roadmap
Job Summary
The role involves defining the global Service Experience strategy for Rolls-Royce GBS, ensuring alignment with business goals and the ServiceNow platform roadmap.
Candidates will partner with Product Owners and Automation teams to integrate service design thinking and AI-enabled insights into every stage of the user journey.
The company offers a hybrid work model, private healthcare, an annual bonus, and additional vacation days based on length of service.
Matching Summary
The role involves defining the global Service Experience strategy for Rolls-Royce GBS, ensuring alignment with business goals and the ServiceNow platform roadmap.
Salary
Annual bonus; Private healthcare and group life insurance; Internet and electricity allowance
Skills & Requirements
Must-have
5+ years in Service Design or UX leadership
Experience with ServiceNow platform configuration
Proven track record of large-scale transformation
Ability to translate analytics into design decisions
Leadership in cross-functional matrixed organizations
Nice-to-have
ITIL v4, Agile, or Design Thinking certifications
Exposure to GenAI content design tools
Experience with Qualtrics or sentiment analysis tools
Strong empathy mapping and journey articulation skills