Night Auditor

The Hoxton Roma

Rome, Italy
On-site
Guest check-in and check-out
Guest accounting and billing accuracy
Resolve guest inquiries and issues
Manage check-in and check-out processes for all guests, handle guest accounting, and ensure billing accuracy

Job Summary

  • Manage check-in and check-out processes for all guests, handle guest accounting, and ensure billing accuracy.
  • Assist the Night Manager with daily overbooking levels and collaborate with departments to ensure maximum occupancy.
  • Resolve all guest queries and issues with enthusiasm and promptness, ensuring guest satisfaction and minimizing security risks.

Matching Summary

Manage check-in and check-out processes for all guests, handle guest accounting, and ensure billing accuracy.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Guest accounting and billing accuracy
  • Resolve guest inquiries and issues
  • Monitor security risks
  • End of day closing procedures

Nice-to-have

  • Positive and friendly attitude
  • Enthusiastic problem-solving
  • Creative and rewarding environment
  • International, innovative, and fast-growing group

Key Requirements

  • Experience in a similar role in the hotel or leisure industry
  • Excellent Italian and English language skills
  • High level of verbal and written communication skills
  • Computer literacy and understanding of GDS systems
  • Experience with Micros Fidelio Opera or similar front desk system

Work Rights

Not specified

Tailored Resume

Cover Letter