Senior Officer/manager, Corporate Client Services, Group Wholesale Banking
UOB United Overseas Bank Limited
Singapore
Monitor incoming calls emails social media
Resolve customer issues within turnaround time
Maintain confidentiality of bank customers data
Ensures highest standard of service delivery to customers by resolving issues completely and accurately within committed turnaround times
Job Summary
Ensures highest standard of service delivery to customers by resolving issues completely and accurately within committed turnaround times.
Monitors and responds to incoming communications across calls, emails, social media platforms, and written correspondences while maintaining strict confidentiality.
Educates customers about bank products and services while ensuring all transactions comply with group control standards.
Matching Summary
Ensures highest standard of service delivery to customers by resolving issues completely and accurately within committed turnaround times.
Skills & Requirements
Must-have
Monitor incoming calls emails social media
Resolve customer issues within turnaround time
Maintain confidentiality of bank customers data
Ensure group compliance control standards observed
Use technology system tools as directed
Nice-to-have
Positive mindset with can-do attitude
Pleasant voice excellent communication skills
Resourceful proactive results-driven team player
Passion for working in fast-paced environment
Good analytical skills working with numbers
Key Requirements
Degree or Diploma in any discipline
Experience in Call Centre Banking Customer Service
Proficient in PC skills including MS Office applications