Manulife is seeking a bilingual Service Delivery Administrator to join its Group Benefits Service Team in a remote capacity. The ideal candidate should thrive in a fast-paced environment, providing support to advisors and clients while ensuring operational efficiency
Job Summary
Provide superior support to Service Representatives and assist with managing their in-force business blocks.
Maintain and update advisor and client information within GroupLinks, applying knowledge of Group Benefits products.
We’ll empower you to learn and grow the career you want in a flexible environment where well-being and inclusion are prioritized.
Matching Summary
Match Score: 85
Manulife is seeking a bilingual Service Delivery Administrator to join its Group Benefits Service Team in a remote capacity. The ideal candidate should thrive in a fast-paced environment, providing support to advisors and clients while ensuring operational efficiency.
Salary
Base: $45,900.00 CAD - $76,500.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off
Skills & Requirements
Must-have
Bilingual (French/English)
Advisor and client support
Manage in-force business blocks
Handle inquiries to resolution
Monitor daily work queues
Adherence to PIPEDA legislation
Nice-to-have
Energetic and motivated
Thrive in fast-paced environment
Positive onboarding experience
Continuous improvement mindset
Flexibility and adaptability
Key Requirements
Post-Secondary education or equivalent work experience
Strong analytical skills
Ability to work under deadlines
Organizational, communication, and time management skills