It Service Assurance Specialist

The Salvation Army Employment Plus

Blackburn, VIC, Australia
Nfp salary pyckaging: $15,900 tax free; benefits: ...
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5 years experience in it service delivery
Bachelor's degree in computer science or it
Strong knowledge of itil practices
** The Salvation Army Employment Plus is seeking an IT Service Assurance Specialist to manage and optimize IT support services, ensuring effective governance and service quality. The role involves working closely with internal teams and strategic partners to improve service delivery while adhering to ITIL practices. **

Job Summary

  • This role ensures effective governance, coordination, and optimisation of IT support services by managing escalations and SLA performance.
  • The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free plus meals and entertainment benefits.
  • Candidates must have a National Criminal History Check and are expected to drive continuous improvement using ITIL practices.

Matching Summary

Match Score: 75

** The Salvation Army Employment Plus is seeking an IT Service Assurance Specialist to manage and optimize IT support services, ensuring effective governance and service quality. The role involves working closely with internal teams and strategic partners to improve service delivery while adhering to ITIL practices. **

Salary

NFP salary packaging: $15,900 tax free; Benefits: Meals/entertainment ($2,650), Paid Parental Leave (12 weeks); Not specified

Skills & Requirements

Must-have

  • 5 years experience in IT service delivery
  • Bachelor's degree in Computer Science or IT
  • Strong knowledge of ITIL practices

Nice-to-have

  • Experience with ServiceNow platform
  • ITIL Foundation certification
  • Coaching and team capability building

Key Requirements

  • Minimum 5 years experience in similar role
  • Bachelor's degree required
  • Mandatory National Criminal History Check

Work Rights

Not specified

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