Job Summary

• The role leads day-to-day operations of a Level 1 application support team to ensure consistent, customer-focused service delivery.
• Newrez invests in employee growth and wellbeing through benefits like tuition reimbursement, 401(k) matching, and paid parental leave.
• The position requires strong analytical skills to drive continuous improvement in processes, tools, and first-contact resolution metrics.

Matching Summary

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Key Requirements

• Bachelor's degree in information systems or equivalent
• 6-8 years in service desk or application support
• 2+ years leading an L1 team
• Hands-on experience with ITSM/ticketing tools
• Smartphone meeting company security standards required

Work Rights