Technical Support Associate-3

CUSHMAN & WAKEFIELD

St. Louis, MO, United States
Base: $21.25 - $25.00; bonus/equity: not specified...
Fully remote
Pc break fix support
Voip (ms teams) support
Mobile phone/device support
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market

Job Summary

  • Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market.
  • Responsible for PC break fix support, facilitation of onboarding and off-boarding, VoIP, and mobile device support.
  • Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance.

Matching Summary

Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market.

Salary

Base: $21.25 - $25.00; Bonus/Equity: Not specified; Benefits: Generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Skills & Requirements

Must-have

  • PC break fix support
  • VoIP (MS Teams) support
  • Mobile phone/device support
  • ServiceNow knowledge articles
  • Windows OS proficiency
  • MS Office 365 proficiency

Nice-to-have

  • Customer service skills
  • Conflict resolution
  • Analytical and problem-solving skills
  • Interpersonal skills
  • Time management skills
  • Ability to work independently

Key Requirements

  • 3+ years of technical experience
  • Bachelor's degree or equivalent experience
  • ITIL Foundation certification or knowledge is a plus
  • Active Directory, Intune and Azure fundamentals

Work Rights

Not specified

Tailored Resume

Cover Letter