Customer Service Representative

Ameritrack LLC

Harrisburg, NC, United States
On-site
Professionalism and positive rapport
Handle customer complaints and queries
Schedule and implement order changes
Ameritrack LLC seeks a Customer Service Representative in Harrisburg, NC, to act as a liaison between customers and the company. The role involves managing orders, addressing customer inquiries, and providing support while maintaining professionalism

Job Summary

  • Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Schedule orders, resolve purchase order discrepancies, implement changes to sales orders, and review engineering change notices.
  • Maintain a high level of professionalism, establish a positive rapport with each individual, and present the organization in the best light possible.

Matching Summary

Match Score: 75

Ameritrack LLC seeks a Customer Service Representative in Harrisburg, NC, to act as a liaison between customers and the company. The role involves managing orders, addressing customer inquiries, and providing support while maintaining professionalism.

Skills & Requirements

Must-have

  • Professionalism and positive rapport
  • Handle customer complaints and queries
  • Schedule and implement order changes
  • Review product returns for quality

Nice-to-have

  • Commitment to positive impact
  • Diverse learning opportunities
  • Empowered work culture

Key Requirements

  • Associate degree or equivalent
  • 2-3 years of Customer Service experience
  • Proficiency in office systems software
  • Ability to calculate figures and amounts
  • Proficient data mining capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter