Kundenbetreuer (d/m/w) Im Callcenter Digitale Kanäle In Essen

Deutsche Bank (DB Direkt)

Essen, Germany
Not specified; not specified; flexible working hou...
Hybrid
Excellent german writing skills
Experience with social media channels
Ability to handle customer inquiries via email and chat
Deutsche Bank is seeking a Kundenbetreuer (Customer Advisor) for their call center focused on digital channels in Essen, Germany. The role involves direct communication with customers through email, chat, and social media, emphasizing a friendly and professional approach while ensuring effective problem resolution

Job Summary

  • You will be responsible for direct communication with customers via email, chat, and social media channels.
  • The role involves actively updating customer data and promoting the use of digital banking services.
  • Employees receive intensive training on banking topics and benefit from flexible working hours and hybrid work models.

Matching Summary

Match Score: 85

Deutsche Bank is seeking a Kundenbetreuer (Customer Advisor) for their call center focused on digital channels in Essen, Germany. The role involves direct communication with customers through email, chat, and social media, emphasizing a friendly and professional approach while ensuring effective problem resolution.

Salary

Not specified; Not specified; Flexible working hours included

Skills & Requirements

Must-have

  • Excellent German writing skills
  • Experience with social media channels
  • Ability to handle customer inquiries via email and chat
  • Strong understanding of banking topics

Nice-to-have

  • Good English language knowledge
  • Team-oriented mindset
  • Calm under pressure
  • Interest in digital transformation

Key Requirements

  • Fluency in German required
  • Good written English skills preferred
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter