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Ohlthaver & List is seeking a skilled leader for their guest relations and spa operations to deliver exceptional guest experiences in Swakopmund, NA. The ideal candidate will possess a degree in hospitality management and extensive experience in guest relations, particularly in the spa or wellness sector.
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Job Summary
Lead and oversee guest relations and spa operations to ensure exceptional guest experiences at every touchpoint.
Achieve and exceed guest satisfaction targets while maximizing revenue.
Ensure adherence to HACCP, conduct daily hygiene walkabouts, and enforce correct cleaning standards, health and safety standards, and operating equipment.
Matching Summary
Match Score: 75
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Ohlthaver & List is seeking a skilled leader for their guest relations and spa operations to deliver exceptional guest experiences in Swakopmund, NA. The ideal candidate will possess a degree in hospitality management and extensive experience in guest relations, particularly in the spa or wellness sector.
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Skills & Requirements
Must-have
Exceptional guest experiences
Maximize revenue and guest satisfaction
Opera Property Management System proficiency
HACCP adherence and hygiene standards
Nice-to-have
Embody O&L Persona
Continuous improvement driven
Key Requirements
Min National Diploma or Degree in Hospitality/Tourism or Hotel Management
6-8 years of experience in guest relations or hospitality management
Proficiency in Opera Property Management System (PMS)