Conseiller(ère) En Connaissances Et Processus (bilingue)/bilingual Knowledge & Process Consultant
Allstate du Canada
Base: $60,480.00 to $94,536.00 py; bonus/equity: n...
Fully remote
Fluency in written and verbal french
Experience in knowledge management
Process documentation expertise
This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada
Job Summary
This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada.
The consultant will initially support the migration of content from SharePoint to the Right Answers platform before transitioning to broader content creation and maintenance.
Allstate offers flexible work arrangements, employee discounts on insurance, and a comprehensive retirement savings program with employer matched contributions.
Matching Summary
This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada.
Salary
Base: $60,480.00 to $94,536.00 per year; Bonus/Equity: Not specified; Benefits: Employee discounts, wellness allowance, tuition reimbursement
Skills & Requirements
Must-have
Fluency in written and verbal French
Experience in knowledge management
Process documentation expertise
Office 365 tools proficiency
Cross-functional collaboration
Nice-to-have
Change management experience
Ability to simplify complex procedures
Strong organizational skills
Flexibility to adjust plans
High-quality results within timelines
Key Requirements
Fluency in French required
Background in knowledge management or training support