IT Field Engineer

HELIUS TECHNOLOGIES PTE. LTD.

Singapore, Singapore
On-site/standby support
Install and configure it equipment
Provide second-level technical support
Manage windows 11 and macos environments
Helius Technologies Pte. Ltd. is seeking an IT Field Engineer responsible for the installation, maintenance, and troubleshooting of IT infrastructure, including hardware, software, and networks. The role requires providing technical support to clients and employees, ensuring efficient IT operations, and managing incidents through a ticketing system

Job Summary

  • The Service Engineer is responsible for the installation, maintenance, troubleshooting, and support of an organization's IT infrastructure including hardware, software, and networks.
  • Field IT Engineers may be required to work outside standard business hours, including evenings or weekends, to perform maintenance at client locations without disrupting operations.
  • The role involves utilizing the ServiceNow ticketing system to manage incident, problem, and change management processes while documenting all technical issues and solutions.

Matching Summary

Match Score: 85

Helius Technologies Pte. Ltd. is seeking an IT Field Engineer responsible for the installation, maintenance, and troubleshooting of IT infrastructure, including hardware, software, and networks. The role requires providing technical support to clients and employees, ensuring efficient IT operations, and managing incidents through a ticketing system.

Skills & Requirements

Must-have

  • Install and configure IT equipment
  • Provide second-level technical support
  • Manage Windows 11 and macOS environments
  • Utilize ServiceNow ticketing system
  • Work evenings or weekends on standby

Nice-to-have

  • Strong communication skills for client updates
  • Ability to work collaboratively with IT team
  • Experience in incident and change management

Key Requirements

  • Experience with Windows 11 and macOS
  • Proficiency with ServiceNow ticketing system
  • Availability for after-hours and weekend support

Work Rights

Not specified

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