Client Service Manager

Comcast Business

Massachusetts, US
Base: $73,106.86 - $109,660.29; bonus/equity: not ...
Telephony and network infrastructure knowledge
Customer inquiry and outage resolution
Proactive technical solutions
Responsible for contributing to sales targets and business objectives as the primary face to the customer for account stewardship

Job Summary

  • Responsible for contributing to sales targets and business objectives as the primary face to the customer for account stewardship.
  • Utilizes knowledge of clients' infrastructure to provide input on maintenance events and initiates technical teams for root cause analysis of outages.
  • Performs monthly and quarterly customer strategic business and service reviews and develops improvement plans focused on overall service experience.

Matching Summary

Responsible for contributing to sales targets and business objectives as the primary face to the customer for account stewardship.

Salary

Base: $73,106.86 - $109,660.29; Bonus/Equity: Not specified; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Telephony and network infrastructure knowledge
  • Customer inquiry and outage resolution
  • Proactive technical solutions
  • Root cause analysis of customer issues
  • Customer lifecycle management
  • Service level agreement (SLA) adherence

Nice-to-have

  • Ownership of customer experience
  • Enthusiastic learner and advocate
  • Teamwork and open to new ideas
  • Driving results and growth

Key Requirements

  • 5-7 Years relevant work experience
  • High School Diploma / GED

Work Rights

Not specified

Tailored Resume

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