Reservations & Royal Service Ambassador

Sofitel Brisbane Central

Los Angeles, CA, United States
Base: $33.90 usd hourly; bonus/equity: not specifi...
On-site
Professional friendly engaging service
Point of contact for communications
Answer every call professionally
Consistently offer professional, friendly and engaging service, acting as the point of contact for all internal and external communications

Job Summary

  • Consistently offer professional, friendly and engaging service, acting as the point of contact for all internal and external communications.
  • Take ownership of guest requests, ensuring follow-up according to hotel standards, including documenting in Royal Service Manager and escalating if needed.
  • Enroll guests in the Accor Live Limitless loyalty program and update profiles, while maintaining guest confidentiality and adhering to health and safety regulations.

Matching Summary

Consistently offer professional, friendly and engaging service, acting as the point of contact for all internal and external communications.

Salary

Base: $33.90 USD hourly; Bonus/Equity: Not specified; Benefits: Employee benefit card, learning programs, opportunity to develop talent

Skills & Requirements

Must-have

  • professional friendly engaging service
  • point of contact for communications
  • answer every call professionally
  • take ownership of caller requests
  • maintain Royal Service software system
  • answer email inquiries within 24 hours
  • pre-arrival process for guests

Nice-to-have

  • connect guests to destinations
  • extraordinary places unique architecture
  • engaging service unforgettable guest experience
  • positive relationship with guests colleagues
  • anticipatory service exceeding expectations

Key Requirements

  • Minimum two years relevant work experience
  • Minimum one year Royal Service Agent experience
  • Fluent spoken and written English
  • High School Diploma or previous experience
  • Must type 25 words per minute
  • Proof of eligibility to work in the United States

Work Rights

Must provide proof of eligibility to be employed in the United States of America

Tailored Resume

Cover Letter