Manager Systemic Customer Issues

Customerscommercialfinance

Eveleigh, AU
Not specified (considering the job description, it implies an onsite role).
Systemic customer issues
Data analysis
Problem solving
The Manager of Systemic Customer Issues role at Customerscommercialfinance involves advocating for customers, addressing systemic issues arising from complaints, and developing solutions through data analysis and collaboration. This position is available as a 12-month secondment or max term agreement and requires strong problem-solving skills, stakeholder management experience, and a customer-focused mindset

Job Summary

  • You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
  • The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
  • Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.

Matching Summary

Match Score: 80

The Manager of Systemic Customer Issues role at Customerscommercialfinance involves advocating for customers, addressing systemic issues arising from complaints, and developing solutions through data analysis and collaboration. This position is available as a 12-month secondment or max term agreement and requires strong problem-solving skills, stakeholder management experience, and a customer-focused mindset.

Skills & Requirements

Must-have

  • systemic customer issues
  • data analysis
  • problem solving
  • stakeholder management
  • customer advocacy

Nice-to-have

  • customer focus empathy compassion
  • commercial acumen
  • strong team ethic
  • critical thinking
  • constructive problem solving

Key Requirements

  • Bachelor's degree or higher
  • legal qualification and expertise highly regarded
  • Demonstrated experience presenting influencing managing stakeholders

Work Rights

Not specified

Tailored Resume

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