Base: $66,300; bonus/equity: not specified; benefi...
On-site
Dermatology billing inquiries
Explanation of benefits (eob) interpretation
Payment posting and adjustments
The Customer Service Representative provides superior customer service while resolving inbound billing inquiries related to dermatology services
Job Summary
The Customer Service Representative provides superior customer service while resolving inbound billing inquiries related to dermatology services.
The role involves collaborating with the Revenue Cycle and Operations teams to support timely resolution and improve financial outcomes for the practice.
Employees receive an excellent benefits package including medical, dental, vision, 401K, paid time off, and exclusive discounts on select cosmetic services.
Matching Summary
The Customer Service Representative provides superior customer service while resolving inbound billing inquiries related to dermatology services.
Salary
Base: $66,300; Bonus/Equity: Not specified; Benefits: medical, dental, vision, 401K, paid time off, Care.com access, cosmetic service discounts
Skills & Requirements
Must-have
dermatology billing inquiries
Explanation of Benefits (EOB) interpretation
payment posting and adjustments
claim denial investigation
EMR-tasked billing resolution
HIPAA compliance
patient communication skills
Nice-to-have
knowledge of dermatology procedures and codes
bilingual abilities (English/Spanish)
collaboration with clinical and front desk staff
process improvement contributions
time management and multitasking
Key Requirements
high school diploma or equivalent
experience in healthcare revenue cycle or medical billing
knowledge of CPT/HCPCS/ICD-10 coding basics
understanding of health insurance plans and managed care terminology