The role holder will have the need to maintain and deliver on the CIB, RBB, Markets and Treasury strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities
Job Summary
The role holder will have the need to maintain and deliver on the CIB, RBB, Markets and Treasury strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities.
Reporting to the Payments Manager, this role is responsible for the Management and delivery of all daily support function for Payments and Non-Core Payment Operations to ensure the approved SLA and Score cards are met.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Matching Summary
The role holder will have the need to maintain and deliver on the CIB, RBB, Markets and Treasury strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities.
Skills & Requirements
Must-have
Payment processing and servicing
Vetting and authorization of instructions
Daily reconciliation of payments
Customer enquiries and complaints handling
Adherence to SLA and scorecards
Risk and control management
Nice-to-have
Customer centricity and sustainability
Service culture development
Team spirit and motivation
Continuous improvement of work processes
Contribution to societal challenges
Key Requirements
Further Education and Training Certificate (FETC): Office Administration (Required)