Regional Manager, Customer Success - Apac

Case Law Reporter

APAC
On-site
Manage, coach, and develop customer success managers
Translate global strategy into regional plans
Ensure delivery of measurable customer outcomes
Case Law Reporter is seeking a Regional Customer Success Manager for the APAC region to lead a team focused on post-sale support and customer value delivery in a company dedicated to advancing science and healthcare. The ideal candidate will have experience managing Customer Success teams, strong leadership skills, and the ability to foster cross-functional collaboration

Job Summary

  • The Regional Customer Success Manager (RCSM) leads a team of Customer Success Managers accountable for post-sale support and customer value delivery.
  • They translate global Customer Success strategy into effective regional execution, fostering strong cross-functional collaboration and operational consistency.
  • Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.

Matching Summary

Match Score: 85

Case Law Reporter is seeking a Regional Customer Success Manager for the APAC region to lead a team focused on post-sale support and customer value delivery in a company dedicated to advancing science and healthcare. The ideal candidate will have experience managing Customer Success teams, strong leadership skills, and the ability to foster cross-functional collaboration.

Skills & Requirements

Must-have

  • Manage, coach, and develop Customer Success Managers
  • Translate global strategy into regional plans
  • Ensure delivery of measurable customer outcomes
  • Maintain accurate reporting and data quality
  • Build strong working relationships with regional teams

Nice-to-have

  • Multilingual capability relevant to APAC
  • Knowledge of Elsevier's products
  • Experience in related industries

Key Requirements

  • Proven experience managing Customer Success or Account Management teams across the APAC region
  • Demonstrated ability to operate effectively within a matrixed, cross-functional organisation
  • Excellent communication, leadership and stakeholder management skills
  • Analytical mindset with the ability to interpret data and drive insights

Work Rights

Not specified

Tailored Resume

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