Customer Service Representative

Bordenstein Lab

University Park, Pennsylvania, United States
Base: $34,800.00 - $50,500.00; bonus/equity: not s...
Hybrid
Strong understanding of university policies
Point-of-sale system operation
Customer engagement via phone email mail
This role serves as a key liaison for students, faculty, staff, and visitors regarding transportation and parking services

Job Summary

  • This role serves as a key liaison for students, faculty, staff, and visitors regarding transportation and parking services.
  • The position requires processing transactions, resolving customer concerns, and promoting services that enhance the campus experience.
  • Employees enjoy a competitive benefits package including comprehensive medical coverage, retirement plans, and a generous 75% tuition discount.

Matching Summary

This role serves as a key liaison for students, faculty, staff, and visitors regarding transportation and parking services.

Salary

Base: $34,800.00 - $50,500.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Strong understanding of university policies
  • Point-of-sale system operation
  • Customer engagement via phone email mail
  • Parking permit sales and reconciliation
  • Accurate record keeping and data entry

Nice-to-have

  • Excellent verbal and written communication skills
  • Ability to troubleshoot complex customer issues
  • Experience with digital platform navigation
  • Professional courtesy in high-volume environments

Key Requirements

  • GED or High School Diploma
  • 2+ years of relevant experience
  • Authorized to work in the U.S.

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter