Technology Solutions Engineer, IITS

Singapore Management University

Singapore, Singapore
Not specified (likely hybrid or onsite based on university setting)
7 years it experience
End-user computing support
Endpoint device lifecycle management
Singapore Management University is seeking a Technology Solutions Engineer to oversee operations at the Technology Help Centre, focusing on vendor management and IT service delivery. The ideal candidate will have extensive IT experience, particularly in end-user support and device management, and will be responsible for maintaining service standards and enhancing customer service

Job Summary

  • This role supports the Office of Integrated Information Technology Services at Singapore Management University by overseeing daily Help Centre operations.
  • The position involves managing a university-wide Device-as-a-Service leasing scheme with a focus on vendor performance and asset refresh cycles.
  • Candidates must possess strong organizational skills to handle procurement, inventory management, and technical support across multiple platforms including Microsoft 365.

Matching Summary

Match Score: 85

Singapore Management University is seeking a Technology Solutions Engineer to oversee operations at the Technology Help Centre, focusing on vendor management and IT service delivery. The ideal candidate will have extensive IT experience, particularly in end-user support and device management, and will be responsible for maintaining service standards and enhancing customer service.

Skills & Requirements

Must-have

  • 7 years IT experience
  • End-user computing support
  • Endpoint device lifecycle management
  • Vendor management skills
  • Microsoft Windows MacOS Linux iOS Android
  • Microsoft Office 365 suite knowledge
  • TCP/IP LAN Active Directory

Nice-to-have

  • Power Automates Power Apps scripting
  • ISO20000-1:2018 framework experience
  • Strong customer service personality
  • Batch or shell scripting ability
  • Digital transformation project experience

Key Requirements

  • Degree or Diploma holder
  • At least 7 years relevant IT experience
  • Experience managing IT leasing projects
  • Knowledge of security policies and patches

Work Rights

Not specified

Tailored Resume

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