The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers
Job Summary
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery.
Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
Matching Summary
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
Skills & Requirements
Must-have
leading customer success teams
driving customer satisfaction
managing customer risk
collaborating with internal teams
developing executive relationships
Nice-to-have
passionate about bettering business
driving innovation
keeping core values at heart
empowering Trailblazers
improving the state of the world
Key Requirements
5 years in a front-line leadership position
Experience in leading customer success teams
Ability to drive influencing conversations at C-level