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AAPC Services Pte. Ltd. is seeking a Passenger Service Executive (Lounge Concierge) to ensure an exceptional guest experience in their lounge operations in Singapore. The ideal candidate will have a background in hospitality or concierge services, with strong communication skills and a focus on customer satisfaction.
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Job Summary
Ensure effective and efficient operation of the lounge reception desk while providing exceptional service to guests.
Act as a primary ambassador for Accor Hotels and Qantas Airways brands by delivering seamless guest experiences from check-in to departure.
Manage flight delays, organize re-bookings, and maintain strict adherence to guest transportation and confidentiality procedures.
Matching Summary
Match Score: 75
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AAPC Services Pte. Ltd. is seeking a Passenger Service Executive (Lounge Concierge) to ensure an exceptional guest experience in their lounge operations in Singapore. The ideal candidate will have a background in hospitality or concierge services, with strong communication skills and a focus on customer satisfaction.
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Skills & Requirements
Must-have
Minimum 3 years hospitality experience
Proficient in MS Office Word Excel PowerPoint
Experience in F&B hosting and order taking
Nice-to-have
Positive communication with airlines
Service recovery tools usage
Ambassador of Accor Hotels brand
Key Requirements
Minimum Diploma in Tourism or Hospitality
Minimum 3 years related experience in Concierge or Lounge operations
Competence in internal systems and MS Office suite