Persefoni is seeking an Enterprise Customer Solutions Manager to enhance customer engagement and adoption of their climate software and data products in Ho Chi Minh City, Vietnam. The role emphasizes guiding enterprise customers through their environmental sustainability journeys, requiring strong customer relationship management skills and experience in the SaaS industry
Job Summary
The role involves guiding enterprise customers through an environmental sustainability digital transformation to drive business and technical value.
You will own the customer journey as the main point of contact, defining success plans and ensuring clear communication across all post-sale activities.
The position requires partnering with Sales, Solution Architecture, and Marketing to identify expansion opportunities and support subscription renewals.
Matching Summary
Match Score: 85
Persefoni is seeking an Enterprise Customer Solutions Manager to enhance customer engagement and adoption of their climate software and data products in Ho Chi Minh City, Vietnam. The role emphasizes guiding enterprise customers through their environmental sustainability journeys, requiring strong customer relationship management skills and experience in the SaaS industry.
Skills & Requirements
Must-have
3+ years CSM or Account Management experience
Experience working with C-level executives
Experience in executive business reviews
Technical training and adoption skills
Proficiency with SFDC, ChurnZero, Zendesk
Nice-to-have
ESG performance or sustainability management background
Environmental consulting experience
Passion for solving problems and advising customers
Ability to turn customers into advocates
High energy and professional video presence
Key Requirements
3+ years CSM or Account Management experience
Experience with C-level/SVP-level executives
Experience in executive business reviews
Comfortable in a fast-paced global team
Work Rights
Governed by Vietnam labour regulations; Persefoni entity established in Vietnam