Avp, Product Support Analyst (l2 Service Recovery), Compliance Technology

Bangkok Jobs

L2 service recovery team management
Incident management expertise
Strong understanding of banking systems
The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services

Job Summary

  • The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services.
  • This role involves ensuring rapid restoration of services, minimizing disruption, and implementing preventative measures to enhance overall system resilience and customer satisfaction.
  • UOB is an equal opportunity employer that values diversity and inclusion in the workplace.

Matching Summary

The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services.

Skills & Requirements

Must-have

  • L2 Service Recovery Team management
  • Incident management expertise
  • Strong understanding of banking systems

Nice-to-have

  • Continuous learning culture
  • Excellent communication skills
  • Ability to work under pressure

Key Requirements

  • Bachelor Degree in Computer Science
  • Minimum of 7 years of experience
  • ITIL certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter