Sr. Customer Support Analyst - Jjmt Electrophysiology

Johnson & Johnson MedTech Electrophysiology

Irvine, California, United States of America
Base: $79,000.00 - $127,650.00; bonus/equity: not ...
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Erp systems (jde, sap)
Crm tools (salesforce)
Advanced excel skills
** Johnson & Johnson MedTech Electrophysiology is seeking a Senior Customer Support Analyst for their Irvine, California location. The role involves collaborating with various departments to support commercial programs, ensuring efficient order management, and driving business growth in the medical device sector. **

Job Summary

  • This position supports the development and execution of commercial programs including hardware, software, service promotions, and evaluation/rental offerings to drive business growth.
  • Key responsibilities include collaborating with cross-functional partners, providing high-quality customer and field support, and executing end-to-end order management processes.
  • Success in this role requires a customer-first mindset, strong independent judgment, collaborative teamwork, proactive problem solving, and the ability to lead cross-functional initiatives.

Matching Summary

Match Score: 75

** Johnson & Johnson MedTech Electrophysiology is seeking a Senior Customer Support Analyst for their Irvine, California location. The role involves collaborating with various departments to support commercial programs, ensuring efficient order management, and driving business growth in the medical device sector. **

Salary

Base: $79,000.00 - $127,650.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • ERP systems (JDE, SAP)
  • CRM tools (Salesforce)
  • Advanced Excel skills
  • Cross-functional collaboration
  • Order management processes
  • Customer-first mindset

Nice-to-have

  • Subject matter expertise
  • Proactive problem solving
  • Adapt quickly to change
  • Customer service in healthcare

Key Requirements

  • Bachelor's degree
  • Minimum 5 years experience
  • Medical device industry experience
  • Knowledge of contracting business processes

Work Rights

Not specified

Tailored Resume

Cover Letter