Customer Servive Representative

BMO

Toronto, ON, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: may i...
Exceptional customer service delivery
Handling cash transactions and reconciliations
Identifying customer financial needs
The role involves delivering exceptional service by identifying customer needs and providing guidance on financial solutions in their best interests

Job Summary

  • The role involves delivering exceptional service by identifying customer needs and providing guidance on financial solutions in their best interests.
  • Employees are expected to handle daily banking transactions, reconcile cash, and refer customers to specialized colleagues for complex needs.
  • BMO offers a comprehensive benefits package including health insurance, tuition reimbursement, and retirement savings plans alongside performance incentives.

Matching Summary

The role involves delivering exceptional service by identifying customer needs and providing guidance on financial solutions in their best interests.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: May include commission structure and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident/life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Handling cash transactions and reconciliations
  • Identifying customer financial needs
  • Executing routine banking tasks
  • Following risk and compliance policies

Nice-to-have

  • Passionate commitment to helping customers
  • Confident use of digital tools and apps
  • Ability to build rapport with clients
  • Resourceful self-starter attitude
  • Creative approaches to customer experience

Key Requirements

  • Post-secondary degree or certification desirable
  • No prior experience necessary
  • Basic knowledge of banking products

Work Rights

Not specified

Tailored Resume

Cover Letter