Team Leader

SHORE Solutions Inc

Melbourne, Australia
On-site
Customer contact officer experience
Team leadership or 2ic experience
Excellent customer service skills
Undertake daily ongoing training and development of existing team members to up-skill staff

Job Summary

  • Undertake daily ongoing training and development of existing team members to up-skill staff.
  • Organise daily motivational meetings and team feedback sessions.
  • Must be willing to lead by example and engage with customers, double-jack with staff to provide mentoring and guidance.

Matching Summary

Undertake daily ongoing training and development of existing team members to up-skill staff.

Skills & Requirements

Must-have

  • Customer contact officer experience
  • Team leadership or 2IC experience
  • Excellent customer service skills
  • Strong problem-solving abilities
  • Call centre environment experience
  • Professional communication skills
  • Strong computer skills
  • Motivated to achieve KPIs
  • Strong attention to detail

Nice-to-have

  • Complaint handling experience
  • Ability to build rapport
  • Excellent active listening skills

Key Requirements

  • Previous experience as a Customer Contact Officer is essential
  • Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents
  • Experience in a call centre environment

Work Rights

Not specified

Tailored Resume

Cover Letter