Complaints And Disputes Officer, Spain & Portugal

AIG Australia

Primarily onsite
Strong dispute resolution experience
Fluency in spanish, portuguese, and english
Understanding of insurance products and regulations
AIG Australia is seeking a Complaints and Disputes Officer for Spain and Portugal to manage dispute resolution processes, ensure customer satisfaction, and analyze complaints for operational improvements. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in Spanish, Portuguese, and English, and a solid understanding of regulatory requirements

Job Summary

  • The role offers the opportunity to manage dispute resolution processes in Spain and Portugal while ensuring fair outcomes for customers.
  • Candidates will engage directly with local regulators and arbitration services to resolve complaints in accordance with applicable laws.
  • AIG fosters a culture of inclusion and belonging through flexible work arrangements and Employee Resource Groups.

Matching Summary

Match Score: 85

AIG Australia is seeking a Complaints and Disputes Officer for Spain and Portugal to manage dispute resolution processes, ensure customer satisfaction, and analyze complaints for operational improvements. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in Spanish, Portuguese, and English, and a solid understanding of regulatory requirements.

Skills & Requirements

Must-have

  • Strong dispute resolution experience
  • Fluency in Spanish, Portuguese, and English
  • Understanding of insurance products and regulations
  • Ability to manage complex matters calmly
  • Experience with regulatory submissions

Nice-to-have

  • Process improvement mindset
  • Data analysis for root cause identification
  • Negotiation and problem-solving skills
  • Unsupervised work capability
  • Commitment to inclusive culture

Key Requirements

  • Strong dispute resolution experience preferably within insurance
  • Working understanding of complaint handling regulatory requirements
  • Excellent verbal and written communication in three languages

Work Rights

Not specified

Tailored Resume

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