Member Outreach Specialist (bilingual - Spanish)

Devoted Health

USA
Base: $19.00 - $23.00 ph; bonus/equity: quarterly ...
Fully remote
Native-level spanish and english fluency
High-volume call center experience
Remote work capability in usa
Devoted Health is seeking a bilingual (Spanish/English) Member Outreach Specialist to advocate for the Hispanic/Latino community, helping them navigate healthcare services. This fully remote position emphasizes building trust through effective communication and requires experience in customer service and a passion for healthcare equality

Job Summary

  • This role serves as the primary link to Spanish-speaking members, helping them navigate complex healthcare systems to receive life-saving care.
  • The position involves conducting high volumes of inbound and outbound calls and SMS messages to educate members on vital preventative screenings.
  • Employees receive $0 monthly premiums for health, dental, and vision insurance along with stock options and quarterly performance bonuses.

Matching Summary

Match Score: 85

Devoted Health is seeking a bilingual (Spanish/English) Member Outreach Specialist to advocate for the Hispanic/Latino community, helping them navigate healthcare services. This fully remote position emphasizes building trust through effective communication and requires experience in customer service and a passion for healthcare equality.

Salary

Base: $19.00 - $23.00 per hour; Bonus/Equity: Quarterly performance bonuses and stock options; Benefits: $0 premium health/dental/vision, mobile stipend, PTO

Skills & Requirements

Must-have

  • Native-level Spanish and English fluency
  • High-volume call center experience
  • Remote work capability in USA

Nice-to-have

  • Previous Medicare or Medicaid experience
  • Cultural competency for Hispanic community
  • Experience with CRM and chat tools

Key Requirements

  • 1+ years customer service background
  • Pass language assessment for bilingual proficiency
  • Ability to work remote schedule Monday-Friday

Work Rights

Not specified

Tailored Resume

Cover Letter