Customer Care Champion -dispatcher

OTIS ELEVATOR COMPANY

Grove Park, Leicester, United Kingdom
Not specified
Friendly welcoming tone
Customer follow ups
Adhere to oxp system
Otis Elevator Company is seeking a Customer Care Champion - Dispatcher in Leicester, UK, to be the primary interface for customer inquiries regarding repair calls. This role emphasizes strong communication skills, customer-centricity, and the ability to manage multiple interactions efficiently

Job Summary

  • As part of the Otis Otisline Dispatch Team you will work Monday to Friday 8am to 4pm.
  • You will receive a employment contract with the world market leader in a crisis-proof industry.
  • We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Matching Summary

Match Score: 85

Otis Elevator Company is seeking a Customer Care Champion - Dispatcher in Leicester, UK, to be the primary interface for customer inquiries regarding repair calls. This role emphasizes strong communication skills, customer-centricity, and the ability to manage multiple interactions efficiently.

Skills & Requirements

Must-have

  • Friendly welcoming tone
  • Customer follow ups
  • Adhere to OXP system
  • Provide accurate CRM information
  • Dispatch break-down calls
  • Monitor engineer all-safe system

Nice-to-have

  • Resilience in stressful situations
  • Customer-centric mindset
  • Empathy for people
  • Time-sensitive conditions

Key Requirements

  • Excellent language, listening and communication skills
  • Affinity using multiple IT systems

Work Rights

Not specified

Tailored Resume

Cover Letter