Service Supervisor

tier.engineering

Mobile, Alabama, United States
Base: $50,000 - $54,000 / year; bonus/equity: not ...
On-site
Supervise driver performance and provide coaching
Handle customer service issues and de-escalate conflicts
Operate lift-equipped wheelchair accessible vehicles
Via is seeking a full-time Service Supervisor in Mobile, Alabama, responsible for overseeing service operations, training drivers, and ensuring customer satisfaction within a shift-based role. The ideal candidate will have a strong background in transportation services and supervisory experience, along with excellent communication skills

Job Summary

  • The Service Supervisor will oversee service operations for The Wave, supervising driver performance and managing incidents in real-time.
  • This role requires operating lift-equipped vehicles to transport elderly and persons with disabilities while ensuring public safety.
  • Candidates must have a valid Commercial Driver's License with Passenger Endorsement and at least one year of supervisory experience.

Matching Summary

Match Score: 85

Via is seeking a full-time Service Supervisor in Mobile, Alabama, responsible for overseeing service operations, training drivers, and ensuring customer satisfaction within a shift-based role. The ideal candidate will have a strong background in transportation services and supervisory experience, along with excellent communication skills.

Salary

Base: $50,000 - $54,000 / year; Bonus/Equity: Not specified; Benefits: Health and retirement benefits included

Skills & Requirements

Must-have

  • Supervise driver performance and provide coaching
  • Handle customer service issues and de-escalate conflicts
  • Operate lift-equipped wheelchair accessible vehicles
  • Conduct pre- and post-shift vehicle inspections
  • Manage accidents and incidents at the scene

Nice-to-have

  • Excellent interpersonal skills for stressful situations
  • Knowledge of Mobile, AL city and community
  • Ability to work flexible evenings and weekends
  • Collaborative approach with interdisciplinary teams

Key Requirements

  • Minimum 3+ years transportation services experience
  • At least 1 year in a supervisory role
  • Valid Commercial Driver's License (CDL) with Passenger Endorsement
  • Clean driving record and age 25 or older
  • Successful completion of drug test and background check

Work Rights

Not specified

Tailored Resume

Cover Letter