Client Service Officer

dcj.nsw.gov.au

Parramatta, NSW, AU
Base: $80,129 - $92,701 py; bonus/equity: not spec...
On-site
Client focused housing advice
Processing applications and enquiries
Working with clients in community and homes
This role involves working directly with clients and their advocates to provide critical housing services and advice, including to those experiencing or at risk of homelessness

Job Summary

  • This role involves working directly with clients and their advocates to provide critical housing services and advice, including to those experiencing or at risk of homelessness.
  • The position offers a flexible and autonomous work environment with tailored training, ongoing support, and opportunities for career rotation across teams and locations.
  • The Department of Communities and Justice provides competitive pay, health and wellbeing programs, and a culture focused on inclusion, collaboration, and making a real difference in the community.

Matching Summary

This role involves working directly with clients and their advocates to provide critical housing services and advice, including to those experiencing or at risk of homelessness.

Salary

Base: $80,129 - $92,701 pa; Bonus/Equity: Not specified; Benefits: Superannuation, leave loading, health & wellbeing programs

Skills & Requirements

Must-have

  • Client focused housing advice
  • Processing applications and enquiries
  • Working with clients in community and homes
  • Use of online communication tools
  • Rostered shifts and flexible work hours
  • Collaboration in team environment
  • Travel to client locations with provided vehicle

Nice-to-have

  • Empathetic and resilient personality
  • Adaptable client service skills
  • Confidence using technology
  • Commitment to continuous improvement
  • Strong stakeholder relationship skills
  • Culturally sensitive customer service

Key Requirements

  • Current minimum Provisional 2 NSW Driver’s Licence
  • Willingness to travel and work in client homes and community
  • Ability to work independently and in teams

Work Rights

Not specified

Tailored Resume

Cover Letter