407 ETR is seeking a Director of Customer Operations to lead their customer operations team in Woodbridge, ON. The ideal candidate will have extensive leadership experience, a focus on digital strategy, and a commitment to fostering a diverse and inclusive workplace
Job Summary
The role involves developing and executing strategic plans to achieve departmental objectives aligned with corporate goals.
The incumbent will lead the digital/omnichannel customer experience and drive continuous improvement through automation and AI.
Candidates must collaborate with labor unions and manage employee relations matters including performance management and discipline.
Matching Summary
Match Score: 85
407 ETR is seeking a Director of Customer Operations to lead their customer operations team in Woodbridge, ON. The ideal candidate will have extensive leadership experience, a focus on digital strategy, and a commitment to fostering a diverse and inclusive workplace.