Customer Service Specialist

Abbott Rapid Dx North America, LLC

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Process inbound purchase orders efficiently
Manage returns and credits workflow
Ensure data accuracy in sap erp system
The Customer Service Specialist is responsible for processing inbound purchase orders efficiently while adhering to all established Service Level Agreements

Job Summary

  • The Customer Service Specialist is responsible for processing inbound purchase orders efficiently while adhering to all established Service Level Agreements.
  • This role requires managing complex workflows including returns, credits, and sales order escalations across multiple systems like SAP, Esker, and Salesforce.
  • Employees are encouraged to develop themselves in a collaborative, team-focused environment that fosters accountability and continuous process improvement.

Matching Summary

The Customer Service Specialist is responsible for processing inbound purchase orders efficiently while adhering to all established Service Level Agreements.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process inbound purchase orders efficiently
  • Manage returns and credits workflow
  • Ensure data accuracy in SAP ERP system
  • Respond to functional mailbox emails professionally
  • Investigate escalated orders from Esker Salesforce

Nice-to-have

  • Collaborative team focused environment
  • Continuous improvement mindset
  • Professional working relationship building
  • Strong analytical skills for error trending

Key Requirements

  • College or Bachelor's Degree required
  • 1-2 years experience in related field
  • Knowledge of SAP or ERP applications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter