Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer relationship management
Product roadmap communication
Develop customer success plans
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
  • This role involves acting as a liaison between product management and the customer, communicating the Workday roadmap and its impact on customer activities, and developing customer success plans.
  • The position offers autonomy and discretion in strategic planning and engagement, with opportunities for global career development and working at the forefront of AI utilization in business.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product roadmap communication
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate two-way communication
  • Drive solution adoption
  • Enterprise-level support planning

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 5+ years customer-facing services experience
  • 1+ years project management experience
  • Business level Japanese communication
  • Ability to travel up to 30%
  • 50%+ time in office or field

Work Rights

Not specified

Tailored Resume

Cover Letter