Analyst, It Escalations

Chipotle Mexican Grill, Inc.

Base: $26.44–$33.66; bonus/equity: annual cash bon...
Real-time support for escalated tickets
Incident trend analysis and reporting
Process documentation and refinement
This role supports the resolution of escalated technology incidents and contributes to process improvements within the IT Service Center

Job Summary

  • This role supports the resolution of escalated technology incidents and contributes to process improvements within the IT Service Center.
  • The position requires analyzing incident data to identify trends and summarizing findings for leadership review while maintaining service level targets.
  • Chipotle offers a competitive total rewards package including medical, dental, vision insurance, 401k, and annual cash bonuses based on performance.

Matching Summary

This role supports the resolution of escalated technology incidents and contributes to process improvements within the IT Service Center.

Salary

Base: $26.44–$33.66; Bonus/Equity: Annual cash bonuses and equity awards available; Benefits: Medical, dental, vision, 401k, sick leave, vacation

Skills & Requirements

Must-have

  • Real-time support for escalated tickets
  • Incident trend analysis and reporting
  • Process documentation and refinement

Nice-to-have

  • Fast-paced QSR operations experience
  • ServiceNow ticketing system familiarity
  • Strong written and verbal communication

Key Requirements

  • High school diploma or GED required
  • Bachelor's degree preferred
  • 1-3 years technical support or call center experience

Work Rights

Not specified

Tailored Resume

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