Concierge - Guest Services

JLL

Kuala Lumpur, Malaysia
Personalized guest greetings
Manage guest registration
Respond to guest requests
Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible

Job Summary

  • Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.
  • Ensure the building and relevant equipment / technology is in perfect working order.
  • Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.

Matching Summary

Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.

Skills & Requirements

Must-have

  • personalized guest greetings
  • manage guest registration
  • respond to guest requests
  • monitor common area cleanliness
  • provide information on local places

Nice-to-have

  • highest levels of presentation
  • highest level customer satisfaction
  • maintain positive relations
  • identify areas of improvement

Key Requirements

  • Guest Services Manager oversight
  • employee handbook adherence
  • Customer Experience Trainings

Work Rights

Not specified

Tailored Resume

Cover Letter