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Leica Microsystems is seeking a Service Director for the EMEA region to oversee field operations and service-related activities, ensuring customer satisfaction and service revenue growth. The role is fully remote and requires a leader with extensive experience in managing customer-facing organizations, particularly in technical service environments.
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Job Summary
The Service Director will manage a team of 120 staff including Field Service Managers, Engineers, and Customer Service Delivery teams across the EMEA region.
This role is responsible for optimizing the regional Service P&L, driving profitable growth, and ensuring high customer satisfaction through continuous improvement.
Candidates must be willing to travel up to 40% within the EMEA territory to oversee field operations and maintain client relationships.
Matching Summary
Match Score: 75
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Leica Microsystems is seeking a Service Director for the EMEA region to oversee field operations and service-related activities, ensuring customer satisfaction and service revenue growth. The role is fully remote and requires a leader with extensive experience in managing customer-facing organizations, particularly in technical service environments.
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Skills & Requirements
Must-have
10+ years global organization experience
Field service organization management
Customer relationship management
EMEA territory travel up to 40%
English fluency required
Nice-to-have
German language proficiency
Master's degree preferred
Danaher Business Systems knowledge
Strategic sales collaboration skills
Conflict resolution expertise
Key Requirements
Undergraduate degree required; Master's a plus
Minimum 10 years experience in global organizations