Senior / Guest Service Executive

OASIA RESORT SENTOSA

Sentosa, Singapore
Handle guest complaints efficiently
Adhere to standard policies and procedures
Maintain professional grooming standards
The role involves working closely with the Assistant Manager to provide courteous and efficient service to guests

Job Summary

  • The role involves working closely with the Assistant Manager to provide courteous and efficient service to guests.
  • Employees are expected to handle cashiering functions, ensure room security, and acquire knowledge of hotel facilities and city attractions.
  • Benefits include Medical coverage, Flexi leave, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Matching Summary

The role involves working closely with the Assistant Manager to provide courteous and efficient service to guests.

Skills & Requirements

Must-have

  • Handle guest complaints efficiently
  • Adhere to standard policies and procedures
  • Maintain professional grooming standards

Nice-to-have

  • Strong communication and problem-solving skills
  • Leadership qualities to guide team members
  • Willingness to work rotating shifts

Key Requirements

  • Minimum Diploma in Hospitality or Tourism
  • Prior experience in Front Office or Guest Services preferred
  • Willingness to work weekends and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter