Customer Experience Manager - Uk/emea

Ketch Kloud Inc

Remote, United Kingdom
Not specified; not specified; not specified
Remote
5+ years saas customer success experience
Fluency in english and french required
Us-based early-stage b2b saas environment
This role involves owning the end-to-end customer lifecycle for the UK/EU region as an early hire

Job Summary

  • This role involves owning the end-to-end customer lifecycle for the UK/EU region as an early hire.
  • The position requires acting as a technical escalation partner while translating product usage into business outcomes.
  • Candidates must be willing to work flexible hours to collaborate with US teams and provide in-timezone coverage.

Matching Summary

This role involves owning the end-to-end customer lifecycle for the UK/EU region as an early hire.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years SaaS customer success experience
  • Fluency in English and French required
  • US-based early-stage B2B SaaS environment
  • Flexible hours including late evening overlap
  • Technical troubleshooting and integration skills

Nice-to-have

  • Additional European languages proficiency
  • Strong stakeholder management skills
  • Bias-for-action approach
  • Autonomous operation in ambiguity

Key Requirements

  • Bachelor's degree required
  • Legally authorized to work in the UK
  • Minimum 5 years experience in customer-facing technical roles

Work Rights

Must have legal authorization to work in the UK

Tailored Resume

Cover Letter